Cardiff is Wales’ capital city and is home to a growing creative scene and has played host to large events including music concerts at the Principality Stadium, Rugby world cup and football fixtures. So, when people come to visit cities like Cardiff, they are going to plan to stay for a few nights.
So making sure your hotel is up to standard is important when wanting to attract visitors to the city.
But why should you offer a clean hotel environment?
Guests like seeing and walking into a clean hotel room: but it’s equally important to keep it clean. But besides the health benefits of having a clean hotel room, why is it important to keep it clean?
According to research, 70% of hotel guests rank hygiene and cleanliness the most important factors when it comes to choosing a hotel and making recommendations.
The research conducted asked people what they think is the most important for accommodation to have and given they received good or bad service. Most results showed that customers would make their decision on staying at a hotel using online review sites such as TripAdvisor, Booking.com and Expedia, as well as rate their hygiene, condition and overall satisfaction.
Guests thought that the cleanliness and appearance of both the bedroom and bathroom of their hotel room were the most critical areas when making a decision.
When it came to bedrooms, three main factors stood out. Clean bedding, absence of bad odours/smells and no evidence of any previous guests. When it came to bathrooms – customers concentrated on the cleanliness of toilets and washing facilities such as the sinks, baths and/or showers.
Overall a massive 46% of people said that they believe review sites are the most important information source when it comes to choosing accommodation and an additional 28% believe that personal recommendations are the biggest influence on their choice of hotel.
So now you know the importance of having a clean hotel. A clean hotel is what customers crave and if you are having trouble with your hotels’ cleanliness or are looking to improve your online review scores then get in touch with us about our hospitality cleaning services. to find out more call 01656 713950 or visit our website